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  1. PHP-Fusion Support Forums
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Support Tickets

[Development Team Access] All Roadmap items end up here for discussions.

2 Replies 3,154 Views Last Updated on 3 years ago

Craig


Moderator

#1

Posted 3 years ago

Support Tickets is one of the most requested features from PHP-Fusion users.

Support Tickets is just like a help desk, it can be used more by business sites. PHP-Fusions future is aimed at a wider audience including business types, it only seems logical to offer business sites the tools to help run their business.

Go to roadmap item #1502

Posts: 4535

Joined: 27/09/2005

Chan


Super Admin

#2

Posted 3 years ago

That was a job to be done for Contact-Us with Tyler. This is his model.

Admin of Contact Infusion V8
- Add/Remove/Edit Department - in edit, add groups.
- Add/Remove/Edit Support Thread Category
- Add/Remove/Edit Thread post.

Page of Contact Infusion V8:
- Contact Us Page
- Open Ticket - embed token validation, sendpm, sendemail, display captchas if not member. feature - various ticket status.

Craig, you do it? Grin

Posts: 3329

Joined: 25/09/2007

Craig


Moderator

#3

Posted 3 years ago

That was a job to be done for Contact-Us with Tyler. This is his model.

- by hien


Smile



Craig, you do it? Grin
- by hien


No, was just saying! Good

Posts: 4535

Joined: 27/09/2005

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