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FAQs

Billing

Yes, we provide a hassle free 30-day money back guarantee on any hosting fees.
If you registered or transferred a domain name or ordered a SSL these fees are non-refundable but you would be able to use your domain with any other provider.
We accept Visa, MasterCard, American Express and PayPal.
We do not support automated recurring billing via PayPal so if you are paying month-to-month we would strongly recommend using a credit or debit card.
You can pay monthly or for 1, 2 or 3 years up front. If you decide to prepay, we give you some great discounts on our ongoing pricing.
A one year prepayment gives you 2 free months, a 2 year prepayment gives you 6 free months and a 3 year prepayment gives you a whole year free!
The Card Security Code (CSC), sometimes called Card Verification Value or Code (CVV or CVC), is a security feature for credit or debit card transactions, giving increased protection against credit card fraud.

There are actually two security codes: * The first code, called CVC1 or CVV1, is encoded on the magnetic stripe of the card and used for transactions in person. * The second code, and the most cited, is CVV2 or CVC2. This CSC (also known as a CCID or Credit Card ID) is often asked for by merchants for them to secure "card not present" transactions occurring over the Internet, by mail, fax or over the phone.
In many countries in Western Europe, due to increased attempts at card fraud, it is now mandatory to provide this code when the cardholder is not present in person.
There are no hidden or extra fees associated with any of our Hosting Packages, Domain Names, SSL Services.
All Hosing Services are free of any set up fees.
Not at all. In the unlikely event, you find that our services are not right for you, you can cancel them at any time.
Unlike other companies that need those long term contracts to stay in business, we do not.
You are free to cancel at any time.
No, there is no charge to point your domain name to a different server IP.