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FAQs

Email

When you purchase an account with a web host, one of the services you receive is a certain number of dedicated email accounts for any domain hosted on that account. Some web hosts give you one email account, or 20 email accounts, or unlimited email accounts.
Those email accounts are managed from the control panel of the web host and you can set up email accounts, change their passwords, and set up email forwarders, all from that control panel.
You can also set up a dedicated email account to send from a web-based email service like gMail or an offline service like Outlook.
Version 1.0 of the TLS protocol is not secure. As such it needs to be disabled on servers which want to have a PCI compliance. Our GoGeek servers are PCI compliant by default, which is why we have disabled TLS 1.0 on them.

On Windows 7 and Windows 8.0 computers, the applications built on WinHTTP (Windows HTTP Services) such as Outlook, Word, etc. only support TLS 1.0. As a result of this, if you try to establish a secure connection from your Outlook client to a GoGeek server, Outlook will throw an error message "your server does not support the connection encryption type you have specified".

In order to resolve this and allow your Outlook to communicate securely to the GoGeek server using TLS 1.1 and TLS 1.2, you have to do the following:

Install the Windows update KB3140245, either through Windows Update where it is available as an Optional Update, or download it from the Microsoft Update Catalog (http://www.catalog.update.microsoft.com/search.aspx?q=kb3140245).
Download the file MicrosoftEasyFix51044.msi from the following page and install it on your computer:
https://support.microsoft.com/en-us/help/3140245/update-to-enable-tls-1-1-and-tls-1-2-as-a-default-secure-protocols-in

The file is available for download in the section labeled Easy fix on the above mentioned page. If the easy fix option is not suitable for you and you prefer to edit the registry of your computer manually, the article also provides that information in section "How the DefaultSecureProtocols registry entry works".
The standard port used for SMTP connections is 25.
For secure SMTP over SSL you can use port 465.

Many Internet service providers however block port 25, that's why we recommend using one of the alternative SMTP ports.

What is POP3 and which are the default POP3 ports


Post Office Protocol version 3 (POP3) is a standard mail protocol used to receive emails from a remote server to a local email client.
POP3 allows you to download email messages on your local computer and read them even when you are offline. Note, that when you use POP3 to connect to your email account, messages are downloaded locally and removed from the email server. This means that if you access your account from multiple locations, that may not be the best option for you. On the other hand, if you use POP3, your messages are stored on your local computer, which reduces the space your email account uses on your web server.

By default, the POP3 protocol works on two ports:

Port 110 - this is the default POP3 non-encrypted port.
Port 995 - this is the port you need to use if you want to connect using POP3 securely.

What is IMAP and which are the default IMAP ports


The Internet Message Access Protocol (IMAP) is a mail protocol used for accessing email on a remote web server from a local client.
IMAP and POP3 are the two most commonly used Internet mail protocols for retrieving emails. Both protocols are supported by all modern email clients and web servers.

While the POP3 protocol assumes that your email is being accessed only from one application, IMAP allows simultaneous access by multiple clients. This is why IMAP is more suitable for you if you're going to access your email from different locations or if your messages are managed by multiple users.

By default, the IMAP protocol works on two ports:

Port 143 - this is the default IMAP non-encrypted port.
Port 993 - this is the port you need to use if you want to connect using IMAP securely.


What is SMTP and which are the default SMTP ports


Simple Mail Transfer Protocol (SMTP) is the standard protocol for sending emails across the Internet.

By default, the SMTP protocol works on three ports:

Port 25 - this is the default SMTP non-encrypted port.
Port 2525 - this port is opened on all SiteGround servers in case port 25 is filtered (by your ISP for example) and you want to send non-encrypted emails with SMTP.
Port 465 - this is the port used if you want to send messages using SMTP securely.
IMAP stands for Internet Message Access Protocol and is one of the two most popular protocols for receiving email messages from the Internet, the other one being POP3. The main benefit of the IMAP protocol is that you can access your emails on more than one device because the content of your inbox will be checked directly on the server.

As an additional feature IMAP supports the usage of flags to define the state of the message - whether it has been read, replied to or deleted. Although these flags are stored on the server, note that different email clients handle them differently.
POP3 stands for Post Office Protocol revision 3.
It is used to fetch delivered email messages from your mail server.
A distinctive POP3 feature is that it deletes the messages from the server after they are downloaded to your computer.
This makes it impractical if you would like to access your email from more than one device. To fetch emails on more than one device you can use IMAP instead.
SMTP is an abbreviation that stands for Simple Mail Transfer Protocol.
This protocol allows applications to transmit email messages over the Internet.
Basically, SMTP handles your outgoing mail. Your email application connects to your mail server via SMTP and sends the messages.
Receiving emails, however, utilizes two other different protocols - POP3 or IMAP.

In order to prevent spam from being sent via our mail servers, we require SMTP authentication.
This means that you have to enter your full email address as username and your email account password if you want to use our email server to send messages.
Both POP3 and SMTP are protocols for handling your email over the Internet.
The difference between them is that the SMTP protocol handles sending new emails, while POP3 takes care of receiving emails.
For more information on that matter, take a look on our FaQs - What is SMTP and What is POP3.
The IDLE function (known as IMAP push) is used by almost every mail client.
It allows the IMAP email users to receive any email changes without refreshing their mailbox.

In some cases, however, the email client stalls and keeps opening multiple processes that cannot be closed.
Disabling the IDLE processes on your mail client will prevent these processes from piling up.

Here are the steps how you can do this for some of the most popular mail clients,

Mozilla Thunderbird


Go to Tools
Select Account Settings
Select Server Settings
Uncheck the Allow immediate server notifications when new messages arrive


MacMail (up to OS X El Capitan)


From the Mail drop-down, click on Preferences:
Navigate to Accounts
Select your IMAP account from the list
Click on the Advanced tab and disable the Use Idle setting
NB: This configuration option has been removed from the MacMail client in the macOS versions newer than El Capitan.


Microsoft Outlook 2010


Go to the Send/Receive tab
Select Send/Receive Groups and click on Define Send/Receive Groups
For each Group, Uncheck, Schedule an automatic send/receive every x minutes
Click Close button


Microsoft Outlook 2007


Access Tools and navigate to Send/Receive
Click on Send/Receive Settings
Select Define Send/Receive Groups
For each Group, Uncheck, Schedule an automatic send/receive every x minutes
Click Close button


Outlook for Mac


Click Outlook
Select Preferences
Then Accounts
Choose an email account
Click Advanced
Make sure that Use IMAP IDLE (if the server supports it) is not checked
Click OK to save the changes


Apple iPad


Go to Settings and select Mail, Contacts, Calendars
Under Accounts click Fetch New Data
Turn ON Push and make sure it is set to Manually


Android Mail


Select your IMAP account
Go to Menu | More | Settings | Send & Receive
Select Set download frequency
Change Peak times and Off-peak times to Manual


Android K9 Mail


Access your IMAP email account
Go to Menu | More | Settings | Account Settings
Change Folder poll check frequency to Never


Palm WebOS


Select Preferences & Accounts from the application menu (top Email tab)
Under Accounts, select your account
Scroll down to the box titled Sync
Change the setting for Get Email to As items arrive
Use the back gesture to save your configuration
In order to reconfigure an iPhone to keep the sent, drafts or deleted messages on the mail server, you should first login to the e-mail account through the built-in iPhone mail client and then browse the following folders,

Drafts Mailbox
Sent Mailbox
Deleted Mailbox

Next step is to open Settings -> Mail, Contacts, Calendars -> Select your email account -> Select the displayed IMAP account -> Advanced Settings (at the bottom) - > Mailbox Behavior.

You will find the following 3 options listed at the top,

Drafts Mailbox
Sent Mailbox
Deleted Mailbox

These options lead to a page that allows you to configure how your phone stores a copy of drafts, sent or deleted messages.
Each page will display a directory tree available on your mail server, and you need to choose one of the folders in this directory tree (under the "On the server" section) in order to force the mail client to store the messages there.
If you receive the following error in your Outlook application, Outlook reports: Sending and receiving reported error (0x800CCC65) Your outgoing (SMTP) email server has reported an internal error.

his means that your application fails to connect to the SMTP server you have set for your e-mail account.
Most commonly such issues occur when the port for your SMTP connection is filtered by a local firewall application or by your Internet service provider.

Therefore, you can try changing the port you use to connect to the SMTP server from 25 to 2525. If this doesn't help, you can try disabling or re-configuring your firewall and anti-virus applications you have installed on your computer.

If none of the above works and you continue to receive this error, you should contact your Internet service provider. They should be able to provide you with more detailed information on whether they are filtering any ports used for SMTP connections.
By default, when you send an email from your iPhone, a Sent from my iPhone signature will be added to your message.

You can edit this following these easy steps:

From your iPhone home screen go to the Settings menu.
Tap on the Mail icon.
Select Signature.
There, you can modify the signature for all mail accounts you have set up, or on a per-account-basis.
If you wish to have no signature, simply delete the entire text.

When ready, tap Mail on the upper left corner to save your changes.
You will need the following settings to complete the email configuration on your iPhone:

Name: the name of your email user (e.g. John Smith)
Address: your email address (e.g. user@yourdomainname.com)
Password: the password for your email address. If you don't know it you can change it via cPanel for your hosting account choosing Email Accounts.
Description: a short description of your email account (e.g. John’s Mail)
Depending on the email protocol POP3 or IMAP there are are different port numbers that you will need use. You can find the email settings (incoming and outgoing host names, port numbers, etc.) in cPanel at Email Accounts, select More and choose Configure Email Client:

Host Name: the email server address
User Name: the email address (e.g. user@yourdomainname.com)
Password: the password for the above email address
Google's Gmail SMTP server is a free SMTP service which anyone who has a Gmail account can use to send emails.
You can use it with personal emails, or even with your website if you are sending emails for things such as contact forms, newsletter blasts, or notifications.

To use Gmail's SMTP server, you will need the following settings for your outgoing emails,

Outgoing Mail (SMTP) Server: smtp.gmail.com
Use Authentication: Yes
Use Secure Connection: Yes (TLS or SSL depending on your mail client/website SMTP plugin)
Username: your Gmail account (e.g. user@gmail.com)
Password: your Gmail password
Port: 465 (SSL required) or 587 (TLS required)
IMAP allows you to create folders on the mail server. Spam folders are also kept on the server.

If your IMAP folders are not showing up, follow these steps to subscribe to them with your Mozilla Thunderbird mail client:

Step 1. Select the mail account from the left column.
Step 2. Right-click on your mail account name and select the Subscribe... option.
Step 3. You will see all the available IMAP folders on the server. Select the ones that you want to add to your mail client and click the Subscribe button.
Step 4. Press the OK button and you will notice that the new folders are now available.
After creating your email account, you can find the required information to set it up in cPanel -> Email Accounts -> More -> Configure Email Client.
Email forwarding allows you to forward your email from one email address to another.
For example, email@yourdomain.com could be forwarded to your current email address, giving you the ability to receive all email at one address.
To make it appear as if email is being sent from your alias address, you need to change the 'Reply To' or Return Address (depending on the email software used) to your alias rather than your 'real' email address.
You may wish to set up another personality, or account, (again, depending on which software is used) then you can switch from one to the other.

Do not change any other mail settings. You will continue to send and receive through your ISP. But with the 'Reply To' changed, it will appear as if the message is coming from your alias at your domain name.
Your email account will be active immediately.
We will continue to provide free email forwarding for as long as the domain name is on our servers.
If a domain name is transferred, service must be set up with the new provider.