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How to prevent domain transfer failure


Before starting the transfer process, make sure you have completed the following steps:


Allow at least 60 days from domain registration or previous transfer,

Unlock the domain for transfer. This may be done by releasing Registrar Lock;
Ensure the domain’s Auth/EPP code from the current Registrar is in sync with the Registry (if applicable).

NOTE: Some country-code TLDs are transferred differently. For instance, .UK domains should be re-tagged, and .ES transfer does not have Auth/EPP code.

Once you have completed these requirements, the transfer should proceed smoothly. However, if the transfer fails for any reason, a cancellation notification will be sent to your email address. This email will include general information about errors that occurred in the transfer process, as well as troubleshooting suggestions to implement before attempting the transfer process again.

If you have corrected the errors in your transfer setup and continue to receive cancellation notifications, please contact the Support Team with the details of your transfer. We will investigate the issue and do our best to resolve it for you.


Refund information

All PHPFusion transfers are risk-free.
In case of transfer failure, a full refund will be issued to your account balance.
Once all modifications are made and the domain name is prepared for transfer, you may resubmit the transfer atDomains - Transfer page .

If you paid for the transfer with a credit card or PayPal and no longer wish to transfer your domain, our Support Team will gladly assist in refunding your payment to the initial source of payment.

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