I can not access my website and cPanel, Why?
Sometimes you may find your website is inaccessible and there was no reports sent concerning Server access issues.
More than that, you are not able to access cPanel and or Webmail.
The URL are receiving the error "Server connection timed out".
What is happening?
Most likely, your external IP address was blocked by our Firewall
Firewalls are a set of devices designed to protect networks from unauthorized access while permitting legitimate communications to pass.
Due to security reasons, we have installed Firewall on all PHP-Fusion Servers.
If you find yourself not being able to connect to the website, cPanel and webmail from a certain computer, most likely you have triggered the Firewall rules
Please contact our Support with your IP number and we will gladly unlock your IP.
What can be the reason of the IP being blocked and how to avoid it?
Failed cPanel login
When you were not able to login to cPanel from the first time, please do not try to do it as many times as possible.
Once you have used the incorrect login details 8 times within 300 seconds, the IP will be blocked. To avoid that, please check your login details associated with your hosting package.
Failed FTP/SSH login
Please make sure your FTP client is using correct login details and appropriate settings. You may check them through cPanel under FTP accounts, User Settings.
Failed web page login
It can occur when there is an authentication form or a protected directory on the website. Please make sure to use correct login data.
Port scan is an attack that sends client requests to a range of server port addresses on a host, with the goal of finding an active port and exploiting a known vulnerability of that service. To avoid that, please make sure your clients are set without permanent tries to scan server's ports.
Reduce timeout intervals on all FTP and mail clients in your network. If there are many users in your network, and all of them are accessing the Internet from external IP address, make sure they do not reconnect with FTP or mail clients frequently.
Connection requests coming from one IP can trigger the firewall to block the IP.