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  1. Money Back Guarantee Items

    Shared Hosting

    Our Shared Hosting are priced at a minimum billing of a monthly cycle. PHP-Fusion offers a month period or thirty (30) days, whichever comes first, a full amount refund money-back guarantee to you at your will.

    If you are not completely satisfied with these hosting services and you terminate your account within a month period or thirty (30) days, whichever comes first from the date of signing up for the Services, you will be given a full refund of the amount paid for hosting. This money-back guarantee only applies to fees paid for hosting services and does not apply to any fees for any additional products or services.

    For more information about our refund policy on additional products or services please refer to the section Non-refundable Products and Services.

    PHP-Fusion Coins

    PHP-Fusion Coins are refundable within 7 days period from the date of last purchase bill which is purchased from our Top Up Store in your user account area. Refund does not apply should the credit amount is less than the last purchase bill.

    For more information about our refund policy on additional products or services please refer to the section Non-refundable Products and Services.

  2. Cancellations and Refunds

    Refunds

    Only first-time accounts are eligible for a refund. For example, if you’ve had an account with us before, canceled and signed up again, or if you have opened a second account with us, you will not be eligible for a refund. Violations of this Agreement will waive your rights under the refund policy.

    Non-refundable Products and Services.

    Notwithstanding anything to the contrary contained in this Agreement, there are no refunds of any fee (including without limitation, administrative fee and/or tax) on additional products or services such as Digital Certificates, Install Fees for Custom Software, Domains and/or any other products or services of PHP-Fusion unless stated otherwise.

    Cancellation Process.

    You may cancel the Services from the control panel. If you cancel the any Services, you are obligated to pay all fees and charges accrued prior to the effectiveness of such cancellation.

    If you request to suspend or cancel your customer account, your access to the Client Portal, cPanel, etc will be removed.

    Please note that if you have pending orders outstanding on your account at the time you cancel your account, we will continue to process those orders so long as your Advance Account has sufficient funds to cover the charges. If we are unable to fulfill any orders, the charges for such orders will be reversed and we reserve the right to cancel such orders.

    We reserve the right to deny or cancel any order within thirty (30) days of processing such order. In such case we will refund the fees charged for the order.

  3. Termination.

    We may terminate your access to the Services, in whole or in part, without notice in the event that: (i) you fail to pay any fees due; (ii) you violate this Agreement; (iii) your conduct may harm PHP-Fusion or others or cause PHP-Fusion or others to incur liability, as determined by us in our sole discretion; or (iv) as otherwise specified in this Agreement. In such event, we will not refund to you any fees paid in advance of such termination, and you shall be obligated to pay all fees and charges accrued prior to the effectiveness of such termination. Additionally, PHP-Fusion may charge you for all fees due for the Services for the remaining portion of the then current term.

    UPON TERMINATION OF THE SERVICES FOR ANY REASON, USER CONTENT, USER WEBSITES, AND OTHER DATA MAY BE DELETED.